Shipping policy

Where we ship
We ship anywhere in the United States, including Alaska, Hawaii, Puerto Rico, and other US territories, as well as military APO/FPO addresses and PO boxes. Orders going to PO boxes and APO/FPO addresses ship by USPS only.

Shipping costs
Shipping is calculated at checkout based on your package's weight and your address. You'll see the exact price, with live USPS Ground Advantage and UPS Ground rates, before you pay. We don't add a handling fee: you pay the carrier's rate.

Processing time
Orders ship from Newport, North Carolina within 1–3 business days after you order. Orders placed on weekends or holidays start processing the next business day. During holidays and busy sales, it may take a little longer.

Delivery time
Once your order ships, delivery time depends on the carrier and how far you are from North Carolina. The estimate shown at checkout is the carrier's estimate and isn't guaranteed.

Tracking
When your order ships, we'll email you a tracking number.

Check your address
Please double-check your shipping address before you place your order. If you spot a mistake, email us right away and we'll fix it if the order hasn't shipped yet. If a package comes back to us because of an incorrect or incomplete address, we'll reship it once you've paid the new shipping cost.

Lost packages
If your tracking hasn't updated in several days, or it says "delivered" but you can't find your package, please email us. Once the package is confirmed lost, we'll send your item again.

Damaged in shipping
If your package arrives damaged, please see "Damaged, defective, or wrong item" in our Return & Refund Policy.

Returns
See our Return & Refund Policy for return details.