Shipping policy

Order Processing

Orders are typically processed and shipped within 1–3 business days after your order is placed. Orders placed on weekends or holidays will begin processing on the next business day.

During holidays, sales, or periods of high order volume, processing may take slightly longer.

Shipping Rates

Shipping charges, when applicable, are calculated and displayed at checkout before payment is completed.

Delivery Times

Delivery times vary depending on the shipping method, carrier, and destination. Estimated delivery dates provided at checkout are estimates and are not guaranteed.

Once your order has been shipped, you will receive shipping confirmation and tracking information when available.

Incorrect Shipping Addresses

Please make sure your shipping address is correct before submitting your order. If you notice an error, contact us as soon as possible. Once an order has shipped, we cannot guarantee that the shipping address can be changed.

Customers are responsible for additional shipping charges if an order must be reshipped due to an incorrect or incomplete address provided at checkout.

Lost, Delayed or Damaged Packages

We carefully package every order before shipment. Once a package has been accepted by the shipping carrier, delivery delays may occasionally occur that are outside our control.

If your package arrives damaged or you receive an incorrect item, please contact us promptly so we can make it right.

Returns

Customers are responsible for return shipping costs for approved returns unless the item arrived damaged, defective, or incorrect.

Please see our Return & Refund Policy for complete return information.

Questions

If you have questions about an order or shipment, please contact Crystal Coast Treasures through the contact information provided on our website.